Strategic Planning at Valencia

Online Learning

Valencia began offering alternative delivery courses in the early 1990’s, and as technology evolved and student demand grew, Valencia continued to increase the number of course and program offerings in both mixed mode and online modalities (Meiller and Associates, 2013).  Throughout the last decade, Valencia’s online learning practices evolved organically amongst our academic community, while federal and state regulations and requirements increased as the national demand for distance learning escalated and concerns regarding the quality of online learning grew (Allen and Seaman, 2014). 

In 2013, Valencia commissioned Diane Meiller and Associates to perform a current state assessment of online learning which was completed in June 2013.  This report was intended to “provide us with a shared understanding of where we are today, and lay the foundation for our collaborative planning of how best to move forward in ways that are consistent with Valencia’s learning-centered culture, while embracing the elasticity for change that may be required” (Sandy Shugart, 2014). During the assessment, several recurring themes emerged through interviews, group sessions, survey results and data analysis (Meiller and Associates, 2013).  These themes represent several areas where we have opportunities to improve, particularly in terms of providing a consistent experience to students and faculty.  To explore these areas, short-term work teams will be commissioned to design and in many cases implement strategies, processes, practices and/or tools that will increase online student success, decrease the gap in success between instructional modalities, and improve the student experience in online and mixed mode courses.

Vision Statement:

Valencia is a leader in providing high quality online/mixed mode learning and support experiences to a diverse population of students.

Working Theory:

Students succeed in online/mixed mode courses when decisions are informed, choices are clear, and quality learning and support experiences are consistently delivered.


1. Establish a clearly articulated model for quality online/mixed mode teaching and learning at Valencia


  • Define the purpose, desired outcomes and intended student experience for online and mixed mode delivery.
  • Create the infrastructure and organizational capacity required to support the intended student experience.
  • Institute college-wide enrollment and program planning for online and mixed mode courses and programs.

2.Expand and enhance student service and learning support strategies for the fully online learner


  • Review and evaluate current student service and learning support strategies to discern additional needs
  • Implement additional student service and learning support strategies
  • Create tools and practices that foster a sense of community and personal connection

3. Enhance quality in the online/mixed mode environment


  • Create a professional development program to support consistent quality in teaching, learning and design.
  • Ensure that students "start right" in online and mixed mode learning environments.
  • Provide resources and guidelines for faculty and deans to incorporate quality course and curriculum design.


Goals removed during Big Meeting 2016

  • Implement an on-going improvement cycle for online and mixed mode learning that promotes informed decision-making
    • Develop key performance indicators consistent with outcomes identified in the strategic plan



If you are interested in becoming part of this strategic initiatives work team, or if you would like to learn more, please contact one of the sponsors below:

Susan Ledlow

Lead Sponsor

Vice President, Academic Affairs & Planning

John Slot


Vice President, Information Technology

Kim Sepich


Vice President, Student Affairs



The Power to Serve: Valencia's Five-Year Impact Plan

Impact Planning Definitions


Contact Information:

Susan Ledlow
VP, Academic Affairs & Planning
P: 407-582-3423

Karen M. Borglum
AVP, Curriculum & Assessment
P: 407-582-3455

Noelia Maldonado Rodriguez
Coordinator, Institutional Advancement
P: 407-582-3487


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