Valencia Online Policy
We think the following information is important.
Please read carefully before placing an order.
We try to the best of our abilities to accommodate
your order preferences, whether it is that you want a New or Used book.
Based on the availability at the time we pull the order, we do reserve
the right to substitute a book (New or Used) for your order. We are
sorry for any inconvenience this may cause.
Please select your books from the Campus where you
will attend class.
Financial Aid Students: Your order will be
pulled upon availability of your funds.
Workforce, etc students that fall under this group please make
sure your voucher is in place before placing your online order. Your
order will be charged to the account that is in place.
Please note that your credit card or
financial aid account will not be charged until we physically pull the
books for your order. The total at the end of the transaction posted
online may not necessarily be the total charged to your credit card or
financial aid account because of the following reasons:
- new/used book substitution made
- publisher price changes
- book(s) is/are not available at the time of
pulling your order
Note that this will mean that you will be paying more for your books.
Please also note the refund policy for in-store
purchases is also applicable to online orders, meaning the refund
deadline dates are the same and an original receipt is required for all
refund/exchange transactions. Shipping charges are non-refundable.
PLEASE DO NOT ASSUME
your online order is automatically ready for you to pick up
as soon as you submit the order. It is vital for you to provide
up-to-date and correct account information, name, address, phone number
and email address. A confirmation number will also be sent to you via
email. Please print out the confirmation order number email. However, a
confirmation number does not mean that your order is ready to be picked
up, but rather it is a tracking and reference number for your order.
Advanced orders placed one week minimum prior to the start of the
semester should be ready to be picked up during the first week of the
If the website has not given
you a confirmation number, your order was not complete.
RESTOCKING FEE CHARGE
If you do not pick up your order or have not cancelled your order by
the close of business on Friday the 3rd week of class, you will be refunded your order
but charged a $25.00 restocking fee.
No early pick-ups.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE CHECK ISBN'S
AS PUBLISHERS SOMETIMES SUBSTITUTE WITH DIFFERENT ISBN'S.
ISBNs are available on the Web page or come to the bookstore and
check the shelf tags. We do not give ISBNs over the phone
Please note several classes use books that are bundled with WebCT
components, passcodes, etc. That may not be available when ordering
these bundles from other online sources. Please use ISBNs to match the
book or bundle exactly.
Please be aware that we will do our best to complete your order.
However, if there are items that have not come in from the publisher, we
will check for them at the time of pick up. If they are available we
will ring them up when you pick up your order.
Shipping orders, we will correspond by email concerning the
out of stock items. Please provide a regularly used email address.
Customer Service email addresses
- West Campus - firstname.lastname@example.org
Store Manager, Merlyn Ramdial, email@example.com
- East Campus - firstname.lastname@example.org
Store Manager, Ken Davis, email@example.com
- Osceola Campus - firstname.lastname@example.org
Store Manager, TBD, e-mail email@example.com
- Winter Park Campus - firstname.lastname@example.org
Store Manager, Lise Moodie, email@example.com
- Lake Nona Campus - firstname.lastname@example.org
Store Manager, Rick Jones, email@example.com
- Online Orders - firstname.lastname@example.org
- Campus Store Director - Yaremis Fullana, email@example.com
Please use the above email addresses for questions or inquires about your online orders. Make sure you reference your confirmation order number in your email.
Financial Aid Students
Attention: Before ordering you must authorize your financial aid funds to be released to the bookstore. Please refer to the Financial Aid website for more details. Once you have authorized release of your financial aid, we can fulfill your order online or you can choose to shop in our stores.
Florida statue states that the bookstore web site should be available for purchasing 45 days prior to the start of classes. We strive to have our sites available prior to the start of classes for your convenience.
Disclaimer (please read): Valencia Bookstores provide information on course materials used for courses at Valencia, based on information submitted by instructors and suppliers, and is believed to be correct and current information at the time of publication.
The Valencia Bookstores reserve the right to substitute new books for used, or used books for new, depending on availability. The price will be adjusted accordingly. We cannot guarantee that every book is in stock, or that new and used copies are available for each title listed. Book prices are subject to change by the publisher at any time, and are updated as stock arrives.
Be aware that the site will be updated daily as we receive new orders from faculty and shipments from publishers. Please note that because course material information can change at any time (faculty changes, publisher upgrades, cancelled classes, etc.) we are not responsible for information used from this site for the purchase of texts from other sources. Students purchasing materials from Valencia bookstore sites are protected under our returns policies.