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Valencia students and faculty have several ways of getting assistance with online courses. For technical assistance with your course, contact 407-582-5600 for 24/7 phone support.

 

Learning Technology Services

System Requirements and Software Plug-ins

Internet Requirements

To participate in Web-based courses, you must have access to the Internet through an Internet Service Provider (ISP).

Options

You must gain access through an Internet Service Provider (ISP). DSL and Cable provide high-bandwidth (approximately 25 times faster than a 56k Dial-up Modem), and an always-on connection to the Internet. Both DSL and Cable provide Internet connections.

A Digital Subscriber Line (DSL) provides Internet access via special phone lines. The ISP is usually a telephone company. The connection speed depends on the type of DSL service you have (in order from slowest to fastest: IDSL, ADSL, SDSL). For DSL service you will need a DSL modem connected to an Ethernet network interface card (NIC) in your computer.

Cable Internet access is provided via cable television wiring. The ISP is usually a cable television company. Connection speeds may be faster than DSL but your cable line is shared with others and the speed could vary depending on the number of users. For Cable service you will need a Cable modem connected to an Ethernet network interface card (NIC) in your computer.

Hardware Requirements

PC Minimum configuration:

  • CPU: 1 GHz processor
  • Memory: 512 MB RAM
  • Hard drive: 20 GB hard drive
  • Monitor: Resolution 1024 x 768
  • Network Interface Card: Broadband Internet Connection with a consistent speed of 1.5 Mbps or higher
  • Operating System: Mac OSX 10.7 or higher

PC Recommended configuration:

  • CPU: 2 GHz processor or faster
  • Memory: 2 GB RAM
  • Hard drive: 100 GB hard drive
  • Monitor: Resolution 1024 x 768 or higher
  • Network Interface Card: Broadband Internet Connection with a consistent speed of 4 Mbps or higher
  • Operating System: Mac OSX 10.7 or higher

Macintosh Minimum configuration:

  • CPU: 1 GHz processor
  • Memory: 512 MB RAM
  • Hard drive: 20 GB hard drive
  • Monitor: Resolution 1024 x 768
  • Network Interface Card: Broadband Internet Connection with a consistent speed of 1.5 Mbps or higher
  • Operating System: Mac OSX 10.7 or higher

Macintosh Recommended configuration:

  • CPU: 2 GHz processor or faster
  • Memory: 2 GB RAM
  • Hard drive: 100 GB hard drive
  • Monitor: Resolution 1024 x 768 or higher
  • Network Interface Card: Broadband Internet Connection with a consistent speed of 4 Mbps or higher
  • Operating System: Mac OSX 10.7 or higher

 

Software Plug-Ins

Some online courses use specific applications and/or plug-ins. You may need one or more of the plug-ins below. Firefox typically is the recommended browser for using Blackboard.

Browser Support and Recommended Plug-ins

Run Blackboard Browser Check

 

Browsers

Download

Resource Links

Internet Explorer
Firefox
Safari
Browser Plug-ins
Windows Media Player . Some online courses may stream video in Windows Format.  

Accessibility

Windows Media Player Components for Quicktime Some online courses may stream video in Windows Format this will let you play those files directly in Quicktime Player Download  

RealPlayer. Some courses use streaming video. To view the video within a web page, you should download RealOne plug-in, which is free.

Download

 

QuickTime. Some courses use Quicktime video to deliver multimedia content.

Shockwave. Shockwave is used in some online courses for interactive quizzes, animations, and activities.

Flash. Flash is used in some online courses for interactive quizzes, animations, and activities.

Acrobat Reader.   Adobe PDF documents are used in some online courses and websites at Valencia College.

Software Commonly Used in Online Courses
Microsoft Office 365 (Word, PowerPoint, Excel, Access)
Open Office (Free Office Productivity Suite)

Sometimes, you may need additional software to view and listen to instructional content within your course. For instance, your instructor may upload an audio file for you to listen to, or a video clip for you to watch. The browser you currently use to access Blackboard may not always have the required software, or "plug-in", to properly play such audio and video files.

This list contains the most commonly used plug-ins, and they are free to download. Click the links to access the plug-ins. Before downloading any of the plug-ins provided, please check with your instructor or your institution's technology coordinator to see which plug-ins they may recommend.

Adobe Acrobat Reader allows you to view and print PDF (Portable Document Format) files.Click on the link to begin the download and install process. A new browser window will open. Be sure to uncheck any unwanted tool bars or other add-ons before you download the plug-in.

Adobe Shockwave Player for Windows or Mac OS allows you to view dynamic and animated content on the Internet through your browser. Click on the link to begin the download and install process. A new browser window will open.

Adobe Flash Player for Windows or Mac OS allows you to view video or interactive content through your browser.  Click on the link to begin the download and install process. A new browser window will open

Apple QuickTime Player for Windows allows you to play audio and video files online through your browser. Click the link to begin the download and install process. A new browser window will open. Be sure to select the player you want. The default selection includes iTunes. Make sure to uncheck any unwanted email sign-up lists.

Microsoft Windows Media Player for Windows allows you to play audio and video files online through your browser.  Click the link to begin the download and install process.  A new browser window will open.

Real Networks RealPlayer for Windows allows you to play audio and video files online through your browser. Click the link to begin the download and install process. A new browser window will open.

Real Networks RealPlayer for Mac OS allows you to play audio and video files online through your browser. Click the link to begin the download and install process. A new browser window will open.

Sun Java Runtime Environment (all platforms) is required for the use of Blackboard's Web Equation Editor as well as the Virtual Classroom and Text Chat. Click the link to choose the appropriate plug-in for your computer and to begin the download and install process. A new browser window will open.

 

 

 

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