Valencia Online - Student Resources

Getting Help

Getting help is just a click away!

Under this section you will find links to wide variety of campus services to facilitate navigating through your academic life.

• Academic Computer Labs

  : What are campus lab hours?

• Student Services

  : Need to talk to a Financial Aid Specialist, Academic Advisor, or Counselor?

• Calendar

  : When the semester starts or ends?

• Libraries

  : Writing a paper, where to find e-books, videos and/or audios?

• OSD

  : Need special accommodations for a class or assessments?

• Technical Support

  : Need help?

• Test Proctoring

  :Where do I go? How is it arranged?

Remember that assistance is only a click away. Your instructors are here to help you become a successful learner. We also offer a variety of technical assistance through our Online Help Desk.

Valencia students have several ways of getting assistance with courses that use the WebCT/Blackboard online course development tool. For technical assistance with your course, contact the helpdesk by:

Phone 407-582-5600 (24/7 Phone Support)

You may also chat live with a support team member, submit a ticket with your issue or concern, or review our knowledge-base of resources.

Submit a Ticket Submit a trouble ticket to our service representatives. You can track the status of your ticket in My Support.

Live Chat Chat with a service representative live over the web.