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Tier Classrooms
Troubleshooting
 Responsibilities include…
- Classroom support is available from 7:00 a.m.
to 10:00 p.m. Monday
through Friday, by calling the AV department on your campus:
- East - 2419
- CJI - 8272
- West - 1488
- Winter Park - 6835
- Osceola - 4150
- Routine maintenance matters are reported to the AV Department
Multimedia Classroom Troubleshooting Tips
Always ask:
- Has the “System On” button on the touchpanel
been pressed?
- Has the ceiling mounted projector turned on and
is the screen down?
- Are all the components in the cabinet turned
on? Look for lights
- Is the power switch for the
monitor at the instructor’s desk turned
on?
 Problems with Equipment:
Ceiling Mounted LCD Projector
- Press the “System On” button, if projector is not on.
- Note:
If the screen is raised the projector will automatically shut –off,
lowering the screen will not automatically turn the projector back on.
You must press the “System On” button.
Also, if the projector does not receive a signal for one hour
it will shut off.
Document Camera
- Has the “System On” button been pressed? Projector
on and screen down?
- Is DOC CAM selected on the touch panel on
the Source Page?
- Did you push the “Send to Screen” button?
- If the document
camera will not stay in focus, press the focus in or out button
and focus on the object manually.
VCR
- Has the “System On” button been pressed? Projector
on and screen down?
- Is VCR selected on the touch panel in the
Source Page?
- Is the power on? Are there lights on the front panel
of the VCR?
- Did you press the “Play” button on the touchpanel?
- Did you
push the “Send to Screen” button?
- Is the tape in?
- Have you tried another tape?
DVD
- Has the “System On” button been pressed? Projector
on and screen down?
- Is DVD selected on the touch panel in the
Source Page?
- Is the power on; are there lights on the front panel
of the DVD?
- Did you press the “Play” button?
- Did you push the “Send
to Screen ” button?
- Is the disc in?
- Have you tried another disc?
Audio Cassette Player
- Has the “System On” button been pressed? Projector
on and screen down?
- Is CASSETTE selected on the touch panel in
the Source Page?
- Is the power on; are there lights on the front
panel of the cassette player?
- Did you press the “Play” button?
- Did you push the “Send
to Speakers ” button?
- Is the tape in?
- Have you tried another tape?
PC
- Has the “System On” button been pressed? Projector
on and screen down?
- Is PC selected on the touch panel in the Source
Page?
- Is the power on; is there a green light on the front panel
of the PC?
- Press any key on the keyboard to get the PC out of
sleep mode.
- Is the monitor turned on?
- Did you push the “Send to Screen” button?
MAC
- Has the “System On” button been pressed? Projector
on and screen down?
- Is MAC selected on the touch panel in the
Source Page?
- Is the power on; is there a green light on the front
panel of the MAC?
- Is the monitor turned on?
- Press any key on the keyboard to get the MAC
out of sleep mode.
- Did you push the “Send to Screen” button?
LAPTOP
- Has the “System On” button been pressed? Projector
on and screen down?
- Is LAPTOP selected on the touch panel in the Source Page?
- Is the laptop plugged in to the appropriate cable on the instructor’s
desk?
- Is the laptop turned on?
- If the image is not showing, press Fn/F8 button on the laptop.
You may need to do this two or three times to project the
image to the monitor and the screen.
- If trying to connect to the network/internet
- Is it using an Ethernet card?
- Is it connected to the correct cable on the instructor’s
desk?
LCD TOUCH PANEL
- If the touchpanel will not come on
- Press the screen with your fingertips, fingernails will not turn
on the panel.
- Is the cable securely plugged in the back of the touchpanel?
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