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Valencia Refund

Your Refund. Your Choice.

Frequently Asked Questions

GENERAL QUESTIONS

Valencia releases funds approximately fifteen (15) working days after the last day of the Drop/Add period. If a debt is owed to the college, any refund will be applied to that debt, and any remaining refund due will be payable to the student. Visit the Important Deadlines page for anticipated refund dates.

 

No, to receive a refund you must drop your course(s) on or before the advertised add/drop deadline. If you withdraw from a class you are still responsible for the tuition and fees, and the charges will be reflected on your student account.

Please click here to refund to learn more about the refund policy.

 

ENROLLMENT QUESTIONS IN NEW PROGRAM

Valencia College has ended its partnership with Higher One (now BankMobile) as of July 31, 2016. In order to offer students a way to conveniently receive refunds electronically, Valencia has contracted with Blackboard to manage refund disbursements. This contract may be found by clicking here.

Since no financial information will be migrated from Higher One to Blackboard, you must re-enroll in the new system to receive your refunds electronically.

Please refer to the REFUND PROGRAM TRANSITION section for additional information.

 
While Valencia College encourages all students to have their refunds deposited electronically, you are NOT required to enroll in order to receive funds due to you.  If you take no action, you will receive refund via a paper check.

 

 
You will receive an Important Message About Your Refund Choices email sent to your assigned Valencia Atlas email on or before July 31, 2016. This email will provide further instructions on how to enroll.
Visit valenciacollege.edu/refund/enrollment.cfm to learn more.

 
Please contact the Business Office at BusinessOffice@valenciacollege.edu or call 407-582-1200//407-582-2387. You may also visit the Business Office in person during regular business hours (Monday - Thursday: 8AM to 6PM and Friday 8AM to 5PM).

 

You will receive an email to either Atlas email address or designated email address (Money+ Card holders only) after the payment file has been released by Valencia. Typically, this occurs on Friday by 2PM, but this cannot be guaranteed. Rest assured, we are working diligently to get your refund to you as fast as possible.

Once you have received notification, funds will be available depending on your refund choice as follows.

  • Money+ Card: Same business day
  • ACH Transfer to valid bank account: 3 - 5 business days
  • Paper Check - 7 to 10 business days
 

Please make sure you are checking your Atlas Email for the security token, and not your Webmail if you are a Valencia employee and a Valencia student.

 

REFUND PROGRAM TRANSITION

You will continue to receive your refunds to your BankMobile account through July 31, 2016.

You have the option to enroll to receive refunds via an ACH transfer to your BankMobile account. In addition, you may choose to sign up for a Money+ Card, a Money Network® Enabled Prepaid MasterCard, enabled by Money Network. (Learn more about this option) Please make sure you understand the fees associated with your electronic refund choice before enrolling.

If you take no action, you will receive refunds due to you starting August 1, 2016 via a paper check.

 

Contact unique number located on the back of your card. You can also reach Customer Care at 866-309-7454.

Answers to your questions may also be found at the EasyHelp support site.

 

You will continue to receive your refunds to your bank account via ACH transfer through July 31, 2016.

You will have re-enroll (link to enrollment page here) to continue receiving refunds by ACH transfer. If you take no action, you will receive refunds due to you starting August 1, 2016 via a paper check.

 

 
 

Still have questions? Contact the Business Office at BusinessOffice@valenciacollege.edu or call 407-582-1200//407-582-2387. You may also visit the Business Office in person during regular business hours (Monday - Thursday: 8AM to 6PM and Friday 8AM to 5PM).