You have questions.
We're here to help.
Whether you’re just getting started or want to finish your degree, you might have a few questions. Take a look below, and if you don’t find it here, we’ve got you—get your questions answered online at our virtual answer center.
GET ANSWERS.
407-582-1507
Monday – Thursday: 8am – 10pm ET
Friday: 9am – 10pm ET
Saturday and Sunday: 9am – 5pm ET
During the closure, you can call between 9am - 5pm for general assistance any day except Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
Wednesday: 8 am - 5 pm ET
Thursday: Closed
Friday: 8 am – 5 pm ET
Saturday: 9 am – 5 pm ET
Sunday: 9 am – 5 pm ET
Frequently Asked Questions
Can I still apply Fall / Spring / Summer term?
Yes, you can apply now and keep moving forward with your education. Let's go -->
When is the registration deadline?
Register for classes by Sunday, Aug. 23 by 11:59 p.m. It’s important to know that
registration is not complete until all fees are paid. Learn more about registration.
How do I apply for scholarships?
Always start by completing the Free Application for Federal Student Aid (FAFSA). There may be separate applications for individual scholarships. Take a look at our Scholarship page. International students should look here.
I want to know about the status of my financial aid – what should I do?
Login to Atlas: Click on the Students Tab, then click on Financial Aid found under STUDENT RESOURCES, then click on My Financial Aid. Take me to Atlas.
How do I sign up for the tuition installment plan?
Login to Atlas: Click on the Students Tab, under STUDENT RESOURCES, click Business Office, then click on Account Summary and Tuition and Payment Options and find the link to Sign Up for a Payment Plan.
When is the payment deadline?
The fee payment deadline is Friday, Aug. 14 by 5 p.m. Be sure to pay tuition by this
date or you will be dropped from classes. Find out how you can pay.
How do I know what classes to register for?
Its best to develop an education plan that will reflect course requirements and specify
the courses in which to enroll each term. You can create an education plan via My
Education Plan in Atlas, and you should meet with an advisor/counselor to review your
plan.
How do I register for classes?
View this video that walks you through how to register for classes.
I’m getting stuck when trying to register for classes – what should I do?
Answer center advisors are ready to help. Visit the Virtual Answer Center.
How do I buy my books?
Books are available at through the Campus Store. If you need assistance or want to purchase books with financial aid, visit the Campus Store website. Students at Downtown Campus should visit this bookstore.
My class is online – when does it meet?
Classes online will have flexible schedules, check with your professor. Some classes
(Real-Time Virtual) have designated days and times to meet, just like you would come
to campus to attend class. Specific course information can be found in Atlas, on the Courses tab, under MY COURSES. Take me to Atlas or learn more about classes online.
How do I access my online class?
Canvas is the tool used to deliver classes online—it uses the same username and password
used to access Atlas. Learn more about Canvas. Login to Canvas.
How do I access tutoring?
Valencia College offers tutoring via Zoom online as well as on-demand options. Tutoring
schedules vary by term and subject area. Check out Learning Support or go to online tutoring.
What if I am an international student and need help?
Take a look at our FAQs. If you don’t find an answer there—we’re here for you, call 407-582-5400 or connect
with the International Student Services team.
What do I do if I can’t get someone to respond to my email?
First, make sure to check your Atlas email for a response—that’s how we’ll typically
respond. Otherwise, reach out to us at 407-582-1507 and connect with an answer center advisor. You can also Chat With Us or visit the student services page.