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Student Dispute Resolution

Student Administrative Complaint Resolution

Valencia front line learning leaders are a resource for students seeking assistance in resolving issues with non-academic matters. The chart below lists the appropriate staff leaders who can assist with designated issues. Students may follow the progression of staff assistance in an administrative area, starting with the first response level, to bring resolution to the issue.

The College will make every effort to resolve conflicts by informal means. Students should expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a private as possible manner. The College expects the student to bring up any problems early, give clear and detailed information, follow applicable procedures and be respectful of the people who are involved. Formal procedures for appealing administrative and academic decisions can be found in the College Catalog (available online). An individual who believes he or she has been discriminated against should refer to College Policy [6+Hx28:2-03], Investigating and Resolving Discrimination, Harassment, and Sexual Harassment Complaints.

Administrative Complaint Procedure

The checklist was developed as a tool to aid students in the completion of the Administrative Complaint Resolution process. Before you file an administrative complaint, please make sure that you complete the following steps:

  • Submit an Administrative Complaint form within 60 days of administrative complaint.
  • Attach additional documentation as needed to the Administrative Complain form.
  • State the resolution you are looking for, be very specific.
  • Make a copy of your Administrative Complaint form for your records.

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Student Dispute Contacts College Wide

Click name for contact information.

Issues East Lake Nona Osceola West Winter Park
Advising/
Counseling
Joe Sarrubbo Sonya Joseph Jill Szentmiklosi Ben Lion Julie Corderman
Application Nick Estee
Bookstore Yaremis Fullana
*Discrimination* Ruth Ridore Lisandra Suarez Lisandra Suarez Carla McKnight Ruth Ridore
PERT Erica Reese
Faculty Concerns Michelle Foster Mike Bosley Mike Bosley Nick Bekas Terri Daniels
Financial Aid Joe Sarrubbo Sonya Joseph Jill Szentmiklosi Ben Lion Julie Corderman
Florida
Residency
Linda Herlocker
Graduation Edwin Sanchez Velez
*Harassment* Ruth Ridore Lisandra Suarez Lisandra Suarez Carla McKnight Ruth Ridore
Library Leonard Bass Mike Bosley Landon Shephard Karen Reilly Terri Daniels
New Student
Orientation
Joe Sarrubbo Sonya Joseph Jill Szentmiklosi Ben Lion Julie Corderman
Parking Rob Pigman Misty Ellis-Peasley Misty Ellis-Peasley Art King Rob Pigman
Refund Requests Nick Estee
Registration Linda Herlocker
Security Rob Pigman Misty Ellis-Peasley Misty Ellis-Peasley Art King Rob Pigman
Student Accounts Natasha Bonds Madeline Figueroa Lopez Madeline Figueroa Lopez Julie Knapp Natasha Bonds
Food Jeff Filko

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