IMPORTANT: Please arrive alive. Do not access our virtual services while driving.
Answer Center
For general enrollment questions, assistance is available through our Answer Center — which is available on-campus and online. An enrollment navigator can answer your questions about admissions, financial aid, assessment, transcripts, residency and more.
Monday – Thursday: 8am – 10pm ET
Friday: 9am – 10pm ET
Saturday and Sunday: 9am – 5pm ET
Monday – Friday: 8am – 5pm ET
Saturday and Sunday: 9am – 5pm ET
During the closure, you can call between 9am - 5pm for general assistance any day except Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
Wednesday: 8 am - 5 pm ET
Thursday: Closed
Friday: 8 am – 5 pm ET
Saturday: 9 am – 5 pm ET
Sunday: 9 am – 5 pm ET
Have a question about enrolling at Valencia College? Give us a call.
407-582-1507
Meet with us without coming to campus or scheduling an appointment in advance. You
will be connected virtually to the first available Enrollment Navigator.
Note: During times of high volume, our scheduling queue may close when our capacity
to serve students admitted into the virtual lobby has been met.
If you prefer to visit with an Answer Center Enrollment Navigator on-campus, you can. Campus locations are listed on this page.
Enrollment Services
Hours and Locations
Virtual Office Hours Monday to Thursday: 9am to 6pm
Friday: 9am to 5pm
On Campus Office Hours
Monday to Thursday: 8am to 5pm
Friday: 9am to 5pm
Downtown Campus
- First Stop, Rm 105
East Campus
- Bldg 5, Rm 211
Lake Nona Campus
- Bldg 1, Rm 149
Osceola Campus
- Bldg 2, Rm 105
Poinciana Campus
- Bldg 1, Rm 101
West Campus
- SSB, Rm 106
Winter Park Campus
- Bldg 1, Rm 210
Virtual Services
Our virtual services are designed so that students can meet with an enrollment navigator without coming to campus or scheduling an appointment in advance. You will be connected virtually to the first available enrollment navigator.
You will need to have downloaded the Zoom app to your smart phone/device to connect.
Note: During times of high volume, our scheduling queue may close when our capacity
to serve students admitted into the virtual lobby has been met.
What to Expect
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After clicking on the Connect With Us button, you will be asked to choose which department you would like to sign in to.
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Next, you will be asked to enter your student Valencia ID (VID). (If you don’t have a VID yet, click “Don’t have a student VID number yet” and fill in your information.)
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Then, you will select the reason for your visit from the drop-down options listed.
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From there, you will be prompted to enter your cell phone number. We can text you updates while you wait, so we highly recommend including your phone number.
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Once signed in, you will be placed in a virtual line – be sure to monitor your phone/device for updates.
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When it is your turn to be seen, we will send you a unique Zoom link for your meeting.
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Click on your Zoom link as soon as you receive it to join your enrollment navigator's virtual office.
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You will have 3 minutes to join the space before we need to call the next student, so be sure to have your phone/device close by and be ready to log in.
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You will meet one-on-one with an enrollment navigator for individual assistance.
Using Zoom
Before joining the Zoom session to connect with us, make sure you have access to a computer, tablet, or smartphone with an enabled microphone. You do not have to have a webcam to participate, but you are welcome to use one if you would like to do so.
You will need to download and install the Zoom app to your smartphone/device to connect.
Download Zoom App-
Please have a photo ID available for your visit.
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Proper dress required: If you are going to use a web cam to interact with an enrollment navigator, it’s important that you dress appropriately — just like you would in a traditional, face-to-face meeting.
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When connecting with our virtual services, it’s important you are able to fully engage with an enrollment navigator. You should never connect with our virtual services when you’re driving, and we recommend you avoid accessing our virtual services when you are engaged in another activity that limits your attention during the session.
Privacy Information
Federal statutes require colleges to protect the privacy rights of student records. Valencia College does not fax documents to institutions, agencies, or individuals because documents transmitted utilizing fax technology cannot be secured. Additionally, most institutions do not consider documents sent to them via fax as official records.