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Service Desk
A Division of the Technology Support Services


The OIT Service Desk is responsible for process of ensuring accurate and timely technology support and problem resolution to Valencia Employees. They are also responsible for resolving complex and everyday service requests relating to PC, web services , server operations, college enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.

Hours:

The OIT Service Desk is staffed Monday - Friday -- 7AM to 6 PM
After hours Voice Mail, E-Mail, and Self Service Requests are periodically checked.

Account Request Forms

All Banner Security, Account & VPN request must now be made through Atlas
Please Log in to Atlas and click on the Banner & Network Access Request link in the Employee Support Channel. (only the approving manager has access to this). A brief walkthrough of this procedure can be found here.

Questions? E-mail OITServiceDesk@valenciacollege.edu.


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A publication of the Office of Information Technology at Valencia College
oitservicedesk@valenciacollege.edu
Faculty & Staff Call 407-582-5555 - Students Call 407-582-5444 - Online Courses Help Call 407-582-5600