How to Resolve a Mailing Address Hold
Valencia College's system periodically identifies inactive addresses and will place a Mailing Address (MA) hold on your account. You may have received an email about this with instructions for how to correct the issue. Once you update this address via Atlas, the MA hold will be lifted. This process is designed to minimize inconvenience and ensure that your account is quickly restored to good standing. Below, you will find the most frequently asked questions about an MA hold an how to resolve it.
What is a Mailing Address (MA) hold?
This is a hold that means Valencia College does not have a valid, active address for you.
Why did my account get an address verification hold?
Your address failed United States Postal Service (USPS) verification due to inaccuracies such as incorrect street number, zip code, state, street address, etc. Consequently, a hold has been placed on your account to serve as notification to you that you need to update your address.
Can I still register for classes with an address verification hold on my account?
The MA hold won't impact your registration at all. You're still free to add, drop, or withdraw from courses without any issues.
Will this hold affect my financial aid disbursement?
Having an active mailing address on file is super important! While this MA hold doesn't affect your financial aid directly, it does impact the ability of the Business Office to send you any financial disbursement funds if we don't have an active address.
How can I resolve an address verification hold?
To resolve the MA hold you must update your mailing address., You can update any of your personal information via the Update My Personal Information page.
Are there specific address formatting requirements I should follow?
When entering your address, our verification software will reformat it automatically.
Who can I contact if I have trouble updating my address?
Trouble navigating address update in Atlas: If you need any assistance with updating your mailing address in Atlas call 407-582-5444, or visit any Atlas Lab or Answer Center on campus.
My address is correct but is still being marked as unverified: If you're having trouble verifying your address in Atlas, and you're sure it's correct, it could be because of new construction, or the address is not registered with the United States Postal Service (USPS). Reach out to Admissions Help at admissionshelp@valenciacollege.edu to update your address.
How long will it take for the hold to be removed after I update my address?
The MA Hold is usually removed within one to two business days.
Can I receive notifications about the status of my address verification?
If your address isn't verified, you'll get an email and a hold on your account.
Once your address is verified, the hold is lifted, and you're good to go!
How will I know if there are issues with my address after I update it?
Holds typically clear up in 1 to 2 business days. If you still see an active MA hold on your account, there might still be an address issue to resolve. Email Admissions Help at admissionshelp@valenciacollge.edu for assistance with your Mailing Address.