OIT Service Desk
Technology and Application Support
The OIT Service Desk is responsible for process of ensuring accurate and timely technology support and problem resolution to Valencia College employees and students. They are also responsible for resolving complex and everyday service requests relating to PC, server operations, college enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.
407-582-5555 Faculty / Staff
407-582-5444 Students
407-582-5600 Canvas Support
Hours
| Days | Hours |
|---|---|
| Monday - Thursday | 7am - 7:30pm |
| Fridays | 7am - 5pm |
OIT Service Desk is staffed Monday through Friday. After hours Voice Mail, E-Mail, and Self Service Requests are periodically checked.
Submit a Request
All requests for Banner Security, Accounts, Access, Technology Purchasing, Hardware and Software must be made through the OIT Support Portal. Questions? E-mail OITServiceDesk@valenciacollege.edu
Request new accounts or changes to existing accounts. Please note, only the approving manager has access to submit a Banner & Network Access Request.
Request access to SAS Data Warehouse, analytics and reporting.
Request a move of technology equipment or assistance with disconnection and reconnection of your computer and related peripherals.