Service Desk
The OIT Service Desk is responsible for process of ensuring accurate and timely technology support and problem resolution to Valencia Employees. They are also responsible for resolving complex and everyday service requests relating to PC, web services , server operations, college enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.
Hours
The OIT Service Desk is staffed Monday - Friday -- 7AM to 6 PM
After hours voice mail, email, and self service requests are periodically checked.