Virtual Answer Center
For general enrollment questions, assistance is available through our virtual Answer Center and Enrollment Services. Our student services and enrollment advisors can answer your questions about financial aid, assessment, transcripts, residency and more.
Monday–Thursday: 8 a.m. to 8 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: 10 a.m. to 2 p.m.
Virtual Answer Center
Connect with an Answer Center advisor virtually through Zoom.
Valencia College’s physical campuses are currently closed — but we’re still here to support you. Our virtual Answer Center student services advisors are available to assist you.
What to Expect
After clicking on the Virtual Answer Center Waiting Room button, you will be placed in a virtual waiting room.
From the waiting room, you will be admitted into the virtual Answer Center and greeted by Answer Center support team members. The support team will ask your name and the reason for visit.
You will then move into an advisor’s virtual office or an empty breakout room until the next advisor is available.
You will meet one-on-one with a student services advisor for individual assistance.
At the conclusion of the meeting, you will select leave meeting to exit.
How Do I Connect with an Advisor?
Before joining the Zoom session to connect with an advisor, make sure you have access to a computer, tablet or smart phone with an enabled microphone. You don’t have to have a webcam to participate, but you are welcome to use one if you would like.
Important note: When connecting with the Virtual Answer Center, it’s important you are able to fully engage with an advisor. You should never visit the Virtual Advising Center when you’re driving, and we recommend you avoid visiting the Virtual Answer Center when you are engaged in another activity that limits your attention during the session.
Federal statutes require colleges to protect the privacy rights of student records. Valencia College does not fax documents to institutions, agencies, or individuals because documents transmitted utilizing fax technology cannot be secured. Additionally, most institutions do not consider documents sent to them via fax as official records.