First Stop

Questions? First Stop has the answers.

Current and incoming Valencia College students who have questions or need assistance turn to First Stop for help navigating admissions, registration, financial aid, online tools and services, and more.

Students are encouraged to make an appointment to meet in person with a First Stop Enrollment Navigator, but drop-ins and virtual visits are welcome as well.

Make an Appointment
First Stop First Stop Labs Student Services
 
On Campus
Drop-ins are welcome! If you prefer to visit with an Enrollment Navigator on-campus, you can. Campus locations are listed on this page.
Make an Appointment  
 
Virtual

Meet with us without coming to campus or scheduling an appointment in advance. You will be connected virtually to the first available Enrollment Navigator.

Note: During times of high volume, our scheduling queue may close when our capacity to serve students admitted into the virtual lobby has been met.

Virtual Visit Information

Connect with Us  
New Students

Help for potential and incoming students
Cross-trained Enrollment Navigators work with incoming students to:

  • Clarify initial educational goals
  • Explain the admissions process
  • Answer financial aid questions
  • Refer students to financial aid specialists as necessary
  • Describe the entry process
Current Students

Help for enrolled students
Enrollment Navigators can also help enrolled students continue to achieve their goals, by assisting with:

  • Change of major
  • Degree audits
  • Transcript requests
  • Financial aid
  • Graduation applications
Call Enrollment Services
407-582-1507
Standard Hours

Monday – Thursday: 8am – 10pm ET
Friday: 9am – 10pm ET
Saturday and Sunday: 9am – 5pm ET

Summer Hours

Monday – Thursday: 8am – 10pm ET
Friday: 8am – 5pm ET
Saturday and Sunday: 9am – 5pm ET

Spring Break Hours

Monday – Friday: 8am – 5pm ET
Saturday and Sunday: 9am – 5pm ET

Holiday Hours

Wednesday: 8 am - 5 pm ET
Thursday: Closed
Friday: 8 am – 5 pm ET
Saturday: 9 am – 5 pm ET
Sunday: 9 am – 5 pm ET

Holiday Hours

During the closure, you can call between 9am - 5pm for general assistance any day except Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.


Technical Support

For technical assistance with your account, contact the OIT Service Desk at 407-582-5444.


Hours and Locations

Virtual Office Hours

Monday to Thursday: 9am to 6pm
Friday: 9am to 5pm

Virtual Visit Information

On Campus Office Hours

Monday to Thursday: 8am to 5pm
Friday: 9am to 5pm

Downtown Campus

  • First Stop, Rm 105

East Campus

  • Bldg 5, Rm 211

Lake Nona Campus

  • Bldg 1, Rm 149

Osceola Campus

  • Bldg 2, Rm 105

Poinciana Campus

  • Bldg 1, Rm 101

West Campus

  • SSB, Rm 106

Winter Park Campus

  • Bldg 1, Rm 210