IMPORTANT: Please arrive alive. Do not access our virtual services while driving.

Answer Center

For general enrollment questions, assistance is available through our Answer Center — which is available on-campus and online. Our student services advisors can answer your questions about financial aid, assessment, transcripts, residency and more.


The Virtual Answer Center is designed so that students can meet with our advisors without coming to campus or scheduling an appointment in advance. You will be connected virtually to the first available advisor.

Please arrive alive. Do not access the Virtual Advising Center while driving.

On Campus

If you prefer to visit with an Answer Center advisor on-campus, you can. Appointments are available beginning Monday, August 2, 2021 for on-campus appointments at select campuses.

You must have an appointment to see an advisor on campus.

Answer Center Hours

Monday – Thursday: 8 a.m. to 7 p.m.

Friday: 9 a.m. to 12 p.m.

Saturday: 10 a.m. to 2 p.m.

Virtual Answer Center

Connect with an Answer Center advisor virtually through Zoom.

Our virtual Answer Center student services advisors are available to assist you.

What to Expect
  • After clicking on the Virtual Answer Center Waiting Room button, you will be placed in a virtual waiting room.

  • From the waiting room, you will be admitted into the virtual Answer Center and greeted by Answer Center support team members. The support team will ask your name and the reason for visit.

  • You will then move into an advisor’s virtual office or an empty breakout room until the next advisor is available.

  • You will meet one-on-one with a student services advisor for individual assistance.

  • At the conclusion of the meeting, you will select leave meeting to exit.


When connecting with the Virtual Answer Center, it’s important you are able to fully engage with an advisor. You should never visit the Virtual Advising Center when you’re driving, and we recommend you avoid visiting the Virtual Answer Center when you are engaged in another activity that limits your attention during the session.

Using Zoom

Before joining the Zoom session to connect with an advisor, make sure you have access to a computer, tablet or smart phone with an enabled microphone. You don’t have to have a webcam to participate, but you are welcome to use one if you would like to do so.

Virtual Answer Center Waiting Room

Privacy Information

Federal statutes require colleges to protect the privacy rights of student records.  Valencia College does not fax documents to institutions, agencies, or individuals because documents transmitted utilizing fax technology cannot be secured. Additionally, most institutions do not consider documents sent to them via fax as official records.