Answer Center

Virtual Answer Center

Answer Center Advisors are there to guide students from application to graduation. They have the ability to:

  • Assist with steps to enrollment
  • Follow up on the admissions process
  • Review and determine financial aid needs
  • Clarify initial educational goals


8 a.m. to 8 p.m.

9 a.m. to 5 p.m.

Saturday and Sunday:
12 p.m. to 5 p.m.



Virtual Answer Center

Due to the COVID-19 outbreak, Valencia College’s physical campuses are currently closed — but we’re still here to support you. You can now connect with an Answer Center advisor virtually through Zoom! In our virtual Answer Center, student services advisors are available to assist you with questions about admissions, financial aid, assessment, transcripts, residency and more. 

What to Expect
  • After clicking on the Virtual Answer Center Waiting Room button, you will be placed in a virtual waiting room.

  • From the waiting room, you will be admitted into the virtual Answer Center and greeted by Answer Center support team members. The support team will ask your name and the reason for visit.

  • You will then move into an advisor’s virtual office or an empty breakout room until the next advisor is available.

  • You will meet one-on-one with a student services advisor for individual assistance.

  • At the conclusion of the meeting, you will select leave meeting to exit.

How Do I Connect with an Advisor?

Before joining the Zoom session to connect with an advisor, make sure you have access to a computer, tablet or smart phone with an enabled microphone. You don’t have to have a webcam to participate, but you are welcome to use one if you would like to do so.

Join the virtual Answer Center Waiting Room

Privacy Information

Federal statutes require colleges to protect the privacy rights of student records.  Valencia College does not fax documents to institutions, agencies, or individuals because documents transmitted utilizing fax technology cannot be secured. Additionally, most institutions do not consider documents sent to them via fax as official records.