Community Resources

At Valencia College, we’re concerned about our students and fellow community members during the coronavirus crisis. We’ve assembled a list of local resources that may be helpful to you or your family during this time.

COVID-19 Testing & Vaccinations

Testing

Orange County provides updated daily information on where you can get tested for COVID-19. https://www.orangecountyfl.net/EmergencySafety/Coronavirus.aspx

Osceola County provides updated daily information on locations where you can get tested for COVID-19. https://www.osceola.org/covid19testing/

Vaccinations

For information on coronavirus vaccinations, please visit the website for your county below. 


Internet and Wi-Fi Access

Charter Communications

Charter Communications is now offering free access to Spectrum broadband and Wi-Fi for 60 days for new K-12 and college student households. Beginning Monday, March 16, Charter commits to the following for 60 days:

  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.
  • Charter will continue to offer Spectrum Internet Assist, a high-speed broadband program to eligible low-income households.
  • Charter will open its Wi-Fi hotspots across our footprint for public use.
  • Spectrum does not have data caps or hidden fees.

Charter Communications

Charter offers Spectrum Internet Assist, a high-speed broadband program to eligible low-income households.  at a cost of $5 per month. Visit this site to apply: https://www.spectrum.net/support/covid-19-community-assistance/

Other Internet providers

If you are worried that you may not be able to pay your internet bill and lose service, reach out to your provider to find out if they are offering any special services for customers impacted by COVID-19. 

If you do not currently have internet service and want to find a provider in your area, Decision Data will help you find available internet and cellular services by zip code. Each provider is listed with a breakdown of expected internet speeds.


NEW ADDED 3/18

Jobs and Unemployment Help

If you lost your job or your working hours have been reduced as a result of the COVID-19 outbreak, you may be eligible for unemployment compensation benefits or short-term compensation: https://floridajobs.org 

https://floridajobs.org/Reemployment-Assistance-Service-Center/reemployment-assistance/claimants/apply-for-benefits 

 

Rent, Housing, Evictions

Orange County limited Rental Assistance Program

Orange County is offering a Covid-19 Eviction Diversion Program to help low- and moderate-income renters and landlords prevent evictions. Applications must be completed by both the tenant and the landlord. For details, please visit http://www.ocfl.net/economicdevelopment/orangecares/covid19evictiondiversionprogram.aspx#.YBmufi2ZO9Y

For information on rental assistance, delaying mortgage payments and how to avoid eviction in Osceola County, please visit: https://www.osceola.org/covid19/financial-assistance/resident.stml 

A limited Rental Assistance Program for Orange County residents who need help with rent and utilities in the coming month. The Crisis Assistance Hotline operates from 8:30 am – 11:30 am and 1 pm – 3pm Monday through Friday. The number is 407-836-6500. Residents MUST call for an appointment to drop by the necessary documents. The program does not cover those who are receiving payment from their employer or any other social service organization, such as United Way. Read more here: www.ocfl.net/coronavirus

Evictions suspended

(UPDATED 8/11/20):

Orange County Commissioners approved a Covid-19 Eviction Diversion Program, which will use $20 million in CARES Act funds to help low- and moderate-income renters and landlords prevent evictions. 

Details are currently available here: https://newsroom.ocfl.net/media-advisories/press-releases/2020/08/orange-county-government-to-launch-covid-19-eviction-diversion-program-on-august-25-2020/ 

(UPDATED 8/7/20) 

Florida Gov. Ron DeSantis signed an executive order temporarily limiting all evictions and foreclosures for non-payment related to COVID-19. This allows landlords to move forward with the eviction process for non-payment of rent for evictions that are not COVID-19 related. For more information, see the links below:

If you are facing eviction:  Community Legal Services of Mid-Florida (1-800-405-1417) and the Legal Aid Society of the Orange County Bar Association (407-841-8310) provide free legal services to low-income Floridians for civil matters, including housing. 


Community Resources

Heart of Florida United Way

United Way's 2-1-1 helpline is a free service that connects residents to critical health and social service resources when they need help. The 2-1-1 helpline is open 24 hours a day, seven days a week, year-round. United Way also has a blog updated with the latest resources available to help people during the COVID-19 crisis

Community Vision of Osceola County

Osceola County residents can find a wide variety of resources in the Community Vision Resource Guide. Information for food assistance is listed under Food Assistance. Power and water companies are listed under Residential Services.

Christian Service Center of Orange County NEW

The Christian Service Center’s three offices (in downtown Orlando, Ocoee and Winter Park) are open Mon-Fri (limited hours), offering food pantry & financial assistance. The Daily Bread soup kitchens are open for lunch: Downtown Orlando location will be serving lunch Sunday through Friday each week, while the Ocoee location serves lunch Monday through Friday. The Love Pantry program is operating despite school closure, coordinating with participating public schools to get food & resources to struggling families. Visit www.ChristianServiceCenter.org for updates, office hours/locations and ways to get help or get involved.

WUCF, Central Florida’s PBS station NEW

WUCF, Central Florida’s PBS station, has launched At-Home Learning - an initiative that provides  free educational services to support the academic needs of Central Florida children (PreK-12) while they’re at home. For more information, visit www.wucf.org/coronavirus.

Business Damage Assessment Survey

The State of Florida announced the activation of the Business Damage Assessment survey to assess the impact of COVID-19 on Florida’s local business. The survey, managed by the Florida Department of Economic Opportunity, will evaluate businesses affected by COVID-19 and implement appropriate relief programs. 

Help for business owners NEW

The Orlando Economic Partnership has created a COVID-19 resource center for business owners.

OneBlood.org

Local and national blood supplies are low. OneBlood needs donations. Visit oneblood.org for details.


Food Assistance

Second Harvest Food Bank of Central Florida

If you need food assistance, visit Second Harvest’s online food locator to find a list of feeding partners near your home. Additionally, Second Harvest needs volunteers to help sort and distribute food donations. For details, visit feedhopenow.org/volunteer.

United Against Poverty grocery store NEW 4/16

United Against Poverty offers social services, including a grocery store in Orlando, where members (who qualify based on income) can shop for food and essentials that are discounted by 60 or 70 percent. For more information, please visit https://uporlando.org/member-grocery-center/.

Central Florida Public Schools

Area school systems are providing a variety of resources, including free food for students who receive free and reduced-price lunches. In some cases, the schools are also offering to lend laptops to students who do not have a computer at home.


Utilities

Duke Energy and Orlando Utlities Commission

Duke Energy and OUC customers who need financial assistance are encouraged to visit 211.org (or dial United Way hotline 211) to locate available resources. This free service can help customers find local community agencies providing assistance with a wide range of needs including: utility bills; housing, food and other essentials; child and elder care; and medical expenses and health counseling. 

OUC (Updated 8/14/20)

OUC’s Project CARE program provides cash assistance of up to $500 to go towards paying power bills for eligible households. To apply for this program, either visit hfuw.org/211 or go directly to OUC’s eligibility survey 

Or you can dial 211 to speak to a United Way representative who can help you.

Kissimmee Utility Authority

KUA customers are encouraged to contact KUA at 407-933-9800 to make payment arrangements or to inquire about other programs that could be beneficial.


NEW

Mental Health Support

BayCare Student Assistance Program

At BayCare Student Assistance Program, our trained staff can help college students with any stress or anxiety they may be experiencing and refer them to a therapist in their area. BayCare SAP is available to assist students 24 hours a day, seven days a week. The service is confidential and free to students. You can contact BayCare toll free at (800) 878-5470, email them at BayCareSAP@baycare.org, or through the website at BayCare.org/SAP

Mental Health Association of Central Florida

The Mental Health Association of Central Florida is offering free tools for Orange County residents including telecommunication counseling. Residents can visit the Mental Health Association of Central Florida website to be connected with a mental health professional.

Other Helplines

  • Aspire Health: Call 407-875-3700, ext. 2
  • Heart of Florida United Way: Call 211 to connect to the crisis call line or text 741-741 to reach a crisis counselor 24/7. 
  • National Suicide Prevention Lifeline: Call or text 800-273-8255.
  • Disaster Distress Helpline: Call 800-985-5990 or text TalkWithUs to 66746

More Resources

Heart of Florida United Way - 211 Social Services Info
Second Harvest Food Bank - Food Locator
Florida Department of Health (FDOH) - Info
Orange County Animal Services - Pet Preparedness Info

Documents

Prevention Information:  English |  Spanish
Coronavirus (COVID-19) Fact Sheet:  English |  Spanish |  Chinese
If You Are Sick Fact Sheet:  English |  Spanish |  Chinese
 

Questions?

To better serve and assist residents regarding concerns about the Coronavirus (COVID-19), the Florida Department of Health has established a call center to answer general questions residents and visitors may have. The phone number is 407-723-5004. The Call Center is available Monday through Friday, 8 a.m. to 5 p.m.

The Florida Department of Health's dedicated COVID-19 Call Center is 1-866-779-6121. The Call Center is available 24 hours a day, seven days a week. Residents can also send questions via email at COVID-19@flhealth.gov


National Resources NEW

Cash for out-of-work students: Online scholarship website, scholly.com, will award $200 in cash assistance to a limited number of students impacted by COVID19. The application takes less than two minutes to complete. Apply here: myscholly.com/relief

Baycare EAP provider
Valencia College Resources

Valencia College has contracted with a private counseling service to provide short-term assistance to credit-seeking students who need to resolve challenges that are negatively impacting their academic performance and/or emotional wellbeing. BayCare provides a toll-free confidential helpline 24 hours per day, 7 days per week, 365 days per year.

There are three ways to connect with BayCare:

Phone number: 1-800-878-5470
Email: baycaresap@baycare.org
Website: valenciacollege.edu/baycare

Questions?

To better serve and assist residents regarding concerns about the Coronavirus (COVID-19), the Florida Department of Health has established a call center to answer general questions residents and visitors may have. The phone number is 407-723-5004. The Call Center is available Monday through Friday, 8 a.m. to 5 p.m.

The Florida Department of Health's dedicated COVID-19 Call Center is 1-866-779-6121. The Call Center is available 24 hours a day, seven days a week. Residents can also send questions via email at COVID-19@flhealth.gov