Student Dispute Information

Purpose of the Ombudsman

An Ombudsman provides a safe and comfortable environment for students to discuss complaints, concerns or problems privately. Please visit the Ombudsman page for more information.


Non Final Grade and Other Academic Disputes

Valencia College offers students the opportunity to express concerns privately with an Ombudsman.

The Valencia College Ombudsman does not replace or substitute formal grievance, investigative, or appeal processes made available by the college. For details regarding the policy and procedures, please refer to the college catalog or the general counsel website.


State Authorization and Complaint Resolution

Students enrolled in a State Authorization Reciprocity Agreement (SARA) institution with a complaint must first go through the College procedure for resolution of student grievances. Accordingly, if a student enrolled in a State Authorization Reciprocity Agreement (SARA) institution bringing a complaint about Valencia is not satisfied with the outcome of the College process for handling complaints (except for complaints about grades or student conduct violations, which are governed entirely by Valencia’s policies and procedures and the laws of Florida), he/she may contact the State Contacts.

State Contacts

Department of Education
Florida College System
325 West Gaines Street, St. 1244
Tallahassee, FL 32399-0400
(850) 245-9449

If the student is not satisfied with the outcome of the contact with the Florida College System, he/she may appeal, within two years of the incident about which the complaint is made, to the Florida Postsecondary Reciprocal Distance Education Coordinating Council, FLSARAinfo@fldoe.org.


Student Administrative Complaint Resolution

Valencia front line learning leaders are a resource for students seeking assistance in resolving issues with non-academic matters. The chart below lists the appropriate staff leaders who can assist with designated issues. Students may follow the progression of staff assistance in an administrative area, starting with the first response level, to bring resolution to the issue.

The College will make every effort to resolve conflicts by informal means. Students should expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a private as possible manner. The College expects the student to bring up any problems early, give clear and detailed information, follow applicable procedures and be respectful of the people who are involved. Formal procedures for appealing administrative and academic decisions can be found in the College Catalog (available online). An individual who believes he or she has been discriminated against should refer to  College Policy [6+Hx28:2-03], Investigating and Resolving Discrimination, Harassment, and Sexual Harassment Complaints.

Administrative Complaint Procedure

The checklist was developed as a tool to aid students in the completion of the Administrative Complaint Resolution process. Before you file an administrative complaint, please make sure that you complete the following steps:

  • Submit an Administrative Complaint form within 60 days of administrative complaint.
  • Attach additional documentation as needed to the Administrative Complain form.
  • State the resolution you are looking for, be very specific.
  • Make a copy of your Administrative Complaint form for your records.

Student Dispute Contacts College Wide

Click name for contact information.

Issues East Lake Nona Osceola Poinciana West Winter Park Downtown
Advising Evelyn Lora-Santos Nicholle Trapp John Britt Mary McGowan Ed Holmes Julie Corderman Edna Jones Miller
Counseling Joe Sarrubbo Jill Szentmiklosi Jill Szentmiklosi Jill Szentmiklosi Andel Fils Aime Joe Sarrubbo Edna Jones Miller
Application Nick Estee
Bookstore Mona Liza Colon BN College
*Discrimination* Ryan Kane
or
equalopportunity@valenciacollege.edu
PERT Erica Reese
Faculty Concerns Michelle Foster Mike Bosley Melissa Pedone Jennifer Robertson Molly McIntire John Niss  Eugene Jones
Financial Aid Tamika Martin
Florida Residency Nick Estee
Graduation Felicia Hardeman
*Harassment* Ryan Kane
or
equalopportunity@valenciacollege.edu
Library Leonard Bass Mike Bosley Landon Shephard Jennifer Robertson Jennifer Tomlinson John Niss  
New Student Orientation Evelyn Lora-Santos Nicholle Trapp John Britt Mary McGowan Ed Holmes Julie Corderman Edna Jones Miller
Parking Kevin Brunelle Misty Ellis- Peaslee Misty Ellis- Peaslee Misty Ellis- Peaslee Art King Kevin Brunelle parking.ucf.edu
Refund Requests Nick Estee
Registration Nick Estee
Security Kevin Brunelle Misty Ellis- Peaslee Misty Ellis- Peaslee Misty Ellis- Peaslee Art King Kevin Brunelle Art King
Student Accounts Natasha Bonds Mireya Willems Mireya Willems Mireya Willems Julie Knapp Natasha Bonds  Julie Knapp
Food Jeff Filko *n/a
Honors Robyn Brighton
SAGE Lisa Eli

*Food service is not a Valencia or UCF entity.


Civil Rights Discrimination

Title IX Coordinator and Deputy Coordinators

  •  Title IX Coordinator
  •  Ryan Kane
  •  AVP Equity and Access
  •  407-582-3421
    District Office

College-wide

  •  Deputy Coordinator
  •  Lauren Kelly
  •  Director, Equal Opportunity
  •  407-582-8125
    District Office
  •  Deputy Coordinator
  •  Ben Taylor
  •  Assistant Director, Equal Opportunity
  •  407-582-3454
    District Office
  •  Deputy Coordinator
  •  Trisha Whitmire
  •  Assistant Director, Equal Opportunity
  •  407-582-3867
    District Office

 

 

For more information, please contact any of the individuals listed above or visit the Equal Opportunity and Title IX website.


 

Staff & Faculty Resources


Student Resources


Frequently Asked Questions

I just received an e-mail from Valencia College regarding student conduct. What is it? What should I do?

If you have received an e-mail from the Dean of Students or Coordinator of Student Conduct, this means that you we have received a report and you have been charged with violating the  Student Code of Conduct. Follow-up by responding to the e-mail or by calling the sender to schedule an appointment. See procedures section of the Student Code of Conduct to see the overall process.

What happens if I do not make an appointment or skip my appointment?

The Dean of Students or designee will place a hold on your record upon receiving an incident report. The hold will remain on your record and will prevent you from registering for future semesters. Skipping a disciplinary conference means that you will not be able to tell your side of the story. It is in your best interest to attend all meetings that have been scheduled.

What will happen at the preliminary meeting?

The preliminary meeting is usually a conversation meant to get your side of the story, learn about your goals and aspirations, and to educate you on the student conduct review process.

What if I disagree with the decision?

If you disagree with the committee's decision, you have the chance to appeal with the Vice President of Student Affairs. See the Appeals section in the  Student Code of Conduct. Note: Appeals are only for sanctions of Suspension and Expulsion/Dismissal.

What happens after a preliminary meeting?

If the Dean of Students or designee determines that a student is not in violation, then he or she will dismiss the case or recommend mediation. If the Dean of Students or designee determines that a student is in violation of the  Student Code of Conduct , a formal charge will be sent to the student's Atlas e-mail. Included in the charge will be a request to meet in a disciplinary conference to discuss the incident and determine responsibility.

For students accepting responsibility, it is possible to forgo the disciplinary conference. You may ask the Dean of Students or designee about waiving your right to a disciplinary conference.

What if I am found in violation for violating the rules?

If you are found to be in violation of the  Student Code of Conduct, you will receive a sanction that is appropriate to the offense. Our personal philosophy is to educate rather than to punish the student. You can expect to have a disciplinary sanction and an educational sanction. Disciplinary sanctions include warning, probation, suspension, or expulsion. Educational sanctions can include community service, writing reflection papers, or attending workshops.

What happens if I get caught for an act of academic misconduct?

Any student determined by the professor to have been responsible for engaging in an act of academic dishonesty shall be subject to a range of academic penalties (apart from any sanctions that may be imposed pursuant to the Code) as determined by the professor which may include, but not be limited to, one or more of the following: loss of credit for an assignment, examination, or project; a reduction in the course grade; or a grade of "F" in the course. Students may be subject to both the Student Conduct Code and academic sanctions.


Purpose of the Student Final Grade Dispute Process

The Student Final Grade Resolution Committee shall act only upon a complaint that a final course grade was assigned in an arbitrary or capricious manner, in violation of college policy, in substantial and material noncompliance with the course syllabus or other formal course related materials, or was not calculated in accordance with the grading system as defined by the faculty member.

Role of the Student Final Grade Dispute Process

The request for review shall be presented to the Student Final Grade Resolution Committee by the student through the submission of the completed forms to the Campus President's office. These forms must be submitted electronically to the appropriate Campus President within sixty (60) days after the final course grades are distributed to students from the Office of Admissions and Records via Atlas. Upon receipt of the electronic petition form, the Campus President will notify the committee chair, who shall send copies of the form to the faculty member and the academic dean or other immediate supervisor of the faculty member.


Sexual Harassment / Sexual Assault (Title IX)

For more information on how to report Sexual Harassment/Sexual Assault (Title IX), please visit the Equal Opportunity and Title IX website.


Campus Security

Title IX Coordinator and Deputy Coordinators

  •  Title IX Coordinator
  •  Ryan Kane
  •  AVP Equity and Access
  •  407-582-3421
    District Office

College-wide

  •  Deputy Coordinator
  •  Lauren Kelly
  •  Director, Equal Opportunity
  •  407-582-8125
    District Office
  •  Deputy Coordinator
  •  Ben Taylor
  •  Assistant Director, Equal Opportunity
  •  407-582-3454
    District Office
  •  Deputy Coordinator
  •  Trisha Whitmire
  •  Assistant Director, Equal Opportunity
  •  407-582-3867
    District Office

 

 

For more information, please contact any of the individuals listed above or visit the Equal Opportunity and Title IX website.


BayCare Student Assistance Program

BayCare is a free service available 24 hours a day, seven days a week to Valencia College students. For support, advice, or someone to listen, please contact the BayCare program.

1-800-878-5470


Victim Service Center of Central Florida

Victim Service Center provides individualized services and resources to victims of sexual assault, violent crime and traumatic circumstances, through crisis response, advocacy, therapy and community awareness.

407-254-9415
www.victimservicecenter.org/


Harbor House of Central Florida

Harbor House works to prevent and eliminate domestic abuse in Central Florida by providing critical life-saving services to survivors, implementing and advancing best practices, and educating and engaging the community in a united front.

407-886-2856
www.harborhousefl.com


Help Now of Osceola

Help Now, Inc. provides temporary safe shelter for survivors of domestic abuse facing imminent danger. Help Now is committed to supporting individuals as they establish violence free living. Our shelter exists in an undisclosed location, and all visitors, residents, and staff must sign and uphold a confidentiality statement preventing them from disclosing the location of the shelter. Help Now will neither confirm nor deny whether any person is residing at our shelter.

Help Now Domestic Abuse Advocates provide quality domestic abuse advocacy to shelter clients and their children, as well as to individuals whom call the Domestic Abuse Crisis Line. The goal of the advocate is to empower survivors to become comfortable with making decisions that are right for them.

407-874-8562
www.helpnowshelter.org