Student Log in
How do I log into Canvas?
At Valencia College, you can access Canvas directly by visiting online.valenciacollege.edu. Login using your Atlas credentials.
What do I do if my password isn’t working for Canvas?
Reset your Atlas password by visiting https://atlas.valenciacollege.edu and select, "Forgot Password." For additional login help, click the Login Issues link on the Atlas homepage.
When can I access my Canvas Course?
On the first day of classes, courses will appear on your Canvas Dashboard. Please see your schedule in Atlas for official course start dates. Some instructors choose to open their course early so students may read the syllabus, however, this is not the standard for all courses.
Why don’t I see my courses on my Dashboard?
Your courses may not appear on your Dashboard if 1) your course has not started yet,
or 2) you have not set your course as a “favorite”, or 3) you have been withdrawn
from the course, or 4) the term has ended. First, click on the Courses menu and select
“All Courses”. Review the list of current and upcoming courses. You may click on the
star to add the course as a favorite on your Dashboard. If your course is not in the
All Courses list, log-into Atlas, check your messages, and verify your registration
status.
For registration questions, visit the Student Answer Center.
How do I get into a course that has already closed?
Courses will be removed from your Dashboard after> 11:59pm, on the last day of the term. After that time, you can find> Past Enrollments under Courses > All Courses.
My Courses
How do I message my instructor privately?
Click on the Inbox in the Canvas menu to bring up your messages. In the “to box”, select your instructor (or type their name) and compose a message. This will send the message to your instructor only.
How do I access a scheduled Zoom meeting?
Faculty may incorporate Zoom sessions for live sessions and virtual office hours. You can access Zoom in individual courses through the course navigation bar or in your course calendar.
How do I view instructor feedback and grades in the New Canvas Gradebook?
You can view feedback in Grades, including comments or annotations for the file uploaded. The Grades page includes scoring, instructor comments, and rubrics.
How do I calculate my potential grades based on possible scores for future assignments?
What-If Grades allow students to calculate their total grade by entering hypothetical grades for assignments. Only students can enter and view What-If scores.
How do I mark a content page as done for a module requirement?
Some courses require you to mark the page as “done” before you can progress to the next item/ module. This document describe how you mark the page as done, allowing you to move onto the next item.
How do I download Respondus LockDown Browser?
If your instructor is requiring you to utilize Respondus LockDown Browser for a test in Canvas you will need to download the browser. When students use Respondus LockDown Browser they are unable to print, copy, visit other websites, or access other application on their computer. When an assessment is started, students are locked into it until they submit it for grading. Supports both Windows and Mac. View the Student Quick Start Video and instructions for about Respondus LockDown Browser.
How do I find an alternative testing site for a proctored exam?
Please check your instructor’s syllabus, course outline, or contact your instructor for more information.
Faculty who require proctoring will schedule tests/exams to be taken at Valencia College campuses, on designated days and times. Your instructor will let you know if he or she is providing the option to use an alternate site. If you choose an alternate site, it is recommended that you designate your site for the entire term. Please note that you will be required to show proper identification at the test site. Alternate site testing is to be coordinated by students who require the use of this service and are unable to make it to Valencia to take a proctored test or exam. Students are expected to pay any fees or costs required at the test proctor location and this is not the responsibility of Valencia College.
To find alternative sites, students may wish to consider the following resource search the NCTA Certified Centers location.
How do I use Conference in Canvas?
The Conferences page allows you to view all the conferences within a course if this
feature has been enabled in your course. As a student, you can join conferences where
you have been invited to participate. In student groups, you can create new conferences,
start conferences, and manage concluded conferences.
Learn more about how to use the conferences interface as a student.
What is netiquette?
The term "netiquette" refers to the awareness of the need for a certain code of behavior (etiquette) in electronic environments (the net) ... Net + Etiquette = netiquette. Netiquette, while a general term, is complex at specific levels because there are so many different kinds of electronic environments, and so many different situations in which we may find ourselves in those environments.
Classes focusing on areas where electronic communication play a key, if as yet undefined role in technical and professional communication, it is our responsibility to be aware of our textual presence as it reflects upon our professional responsibilities, to ourselves and to our parents and students.
In order to maintain a positive online environment, we all need to follow the netiquette guidelines summarized below.
All students are expected to:
- show respect for the instructor and for other students in the class
- respect the privacy of other students
- express differences of opinion in a polite and rational way
- maintain an environment of constructive criticism when commenting on the work of other students
- avoid bringing up irrelevant topics when involved in group discussions or other collaborative activities
The following list summarizes the kind of behavior that is not acceptable. Each item listed below is grounds for removal from the class.
Students should not:
- Show disrespect for the instructor or for other students in the class
- Send messages or comments that are threatening, harassing, or offensive
- Use inappropriate or offensive language
- Convey a hostile or confrontational tone when communicating or working collaboratively with other students
- USE ALL UPPERCASE IN THEIR MESSAGES -- THIS IS THE EQUIVALENT OF SHOUTING!!!
Online Proctoring
When you are ready to test, log into Canvas, go to your course, and click on your exam. Clicking "Launch Proctoring" will begin the Honorlock authentication process, where you will take a picture of yourself, show your ID, and complete a scan of your room. Honorlock will be recording your exam session by webcam as well as recording your screen. Honorlock also has an integrity algorithm that can detect search-engine use, so please do not attempt to search for answers, even if it's on a secondary device.
You must have:
- A computer with a microphone and webcam (integrated or plug-in webcam)
- Reliable Internet connection
- Government issued photo ID (student ID, driver’s license, passport, military ID)
- Google Chrome downloaded (required browser)
- Honorlock Chrome Extension downloaded
Technical Questions
How do I get help with Canvas?
You can chat live 24/7 with Canvas support by using the “Help” link on the bottom left inside Canvas. You can also call Valencia’s Canvas Support 24/7 at (407) 582-5600, or email onlinehelp@valenciacollege.edu during regular business hours.
What are the basic computer specifications for Canvas?
Please refer to the Canvas Guides for details about the minimum system requirements to successfully run Canvas.
What desktop browsers will work with Canvas?
Use the latest versions of Google Chrome, Firefox, and Safari (Internet Explorer tends to be less effective). Install multiple browsers on your computer so that you can switch over if something doesn’t work. Many times, this can solve simple issues. For additional browser support information, please visit the Canvas Guides.
Do I need any special Plugins or Software to use Canvas?
You do not need to install additional software on your computer, to log into Canvas. However, there are some features within Canvas that require the installation of browser Plugins (Flash, Java, etc) and additional Software (Acrobat Reader, Microsoft Office, etc). For additional information, please read the Plugins and Software resource.
What do I do if I’m having trouble submitting my assignment/ quiz?
First, if you are using a Mobile device, try again using a desktop computer. If you are on a desktop computer, switch browsers. Make sure you are using a secured internet connection (not public wifi). If you are still having trouble, send you Instructor a message, letting them know that you are having trouble, then contact Canvas support.
Why can’t I see some of the images in my course?
Canvas supports the latest versions of most major web browsers, including Chrome, Firefox, and Safari. If you are using one of these browsers and still can’t see your images, submit a Canvas help ticket.
Is there a mobile app for Canvas?
Yes, there is a mobile app for Canvas for both iOS and Android. It’s not recommended that a mobile device is relied upon for all your work in Canvas. For more information on Canvas Apps visit here.