Getting Help

Apps and Internet Resources


You can download a mobile app for Canvas on your cellphone. However, please note that the college does not recommend using your phone or mobile device to take quizzes or tests. Find more information on Canvas Apps.

Microsoft Office 365

All students at Valencia College also have access to Microsoft Office365, which provides online access to Office applications (like Word, Excel, PowerPoint, and OneNote) and other classroom tools. Download the Office 365 app. 

 O365 Download Instructions


If you have a computer but no internet service, free Internet is available to people who do not already have it: Charter Communications will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

COVID-19 Student FAQs

A comprehensive list of questions and answers that pertain to all Valencia College students.

View Student FAQs

Additional Resources

We know this is a stressful time, but we’re determined to get through this with you. Below are additional links to resources and articles that may help you.

Tips to be Successful in Online Course

21 Time Management Tips
Tips for Balancing School and Work 
Discussion Board Netiquette
Ways to Ace Discussion Board Assignments (US News)
Excelsior Online Writing Lab - great resources for online writing and presentations
Learning to Learn Online
Tips for Learning During Disruption


Online Tutoring

Connect live with a Valencia College tutor. 

Get access to live assistance from a Valencia College tutor and access to other online tools and resources. Times may vary by course and/or subject, which will be indicated in the title of each tutoring session, yet you have numerous options available to support your learning. Please know that as Valencia transitions to a fully online tutoring model for the spring semester, we are striving to provide the highest level of access and support given our current resources.

Distance Tutoring

Connect live with a Valencia College tutor.

Canvas Resources
Getting Started
Guide for mobile users
Student Frequently Asked Questions
Canvas Student Resources Videos (how to use discussions, assignments, etc).

Technology Training

Microsoft Office 365 Installation Instructions
Microsoft Office Help & Training
Access through Orange County Library System for library card holders
Access through Osceola Library System for library card holders

Financial Counseling

(with so many students/staff being economically impacted by the virus, information about Financial Support Services may be helpful)

Valencia Financial Aid Resources - FinAid TV
Addition Financial Services
In-Charge (local non-profit)