Resolution of Disability Related Issues or Problems

Even with the best efforts of everyone involved with services for students with disabilities, problems may arise.

If you have a problem with a disability related issue, please follow these steps:

• Report your problem to the Coordinator in the Office for Students with Disabilities on your campus.
• If the OSD Coordinator is not able to help you resolve the complaint, contact Rachel Schwitters, Director of the Office for Students with Disabilities at 321-682-4520 or via email to: rschwitters@valenciacollege.edu.

The Director will work within the resources of the College to resolve the issue. If the problem is still not resolved, you can contact: Evelyn Lora-Santos at 407-582-2022 or via email to: elorasantos@valenciacollege.edu.

The College will make every effort to resolve conflict by informal means. Throughout any of these procedures you should expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a confidential manner as guided by federal law. The College expects students to bring up any problems early, give clear and detailed information, follow applicable procedures and be respectful of the people who are involved.

Formal procedures for appealing administrative and academic decisions ( 6Hx28:8-10 Student Academic Dispute and Administrative Complaint Resolution) can be found in the Valencia Policies and Procedures.

Information and online forms can be found on the Student Dispute Resolution site.

Department of Education's Office for Civil Rights

Students may also file a complaint via the following